We understand that sometimes you may need to say goodbye to Pick and Drop. This guide will walk you through the simple steps on how to delete your account from the Pick and Drop App.
Please note that to successfully delete your account, you'll need to ensure a few things:
Clear any outstanding dues: If you have any unpaid fares or other charges, you'll need to settle them before proceeding.
Complete ongoing orders: You cannot delete your account if you have any active ride requests or deliveries in progress.
Be in good standing: If your account is temporarily restricted due to security or compliance reasons, please contact support to complete identity verification before deletion.
Open the Pick & Drop app and tap on your Profile icon.
Select ‘Profile’, tap the three-dot menu and choose ‘Delete Account’.
If additional security verification is required, Pick & Drop support may contact you before processing deletion.
Once everything is clear, navigate to the “Delete Account” section (exact location may vary slightly).
Select “Delete Account”.
Deleting your account is permanent. Certain information may be retained as required by applicable laws, tax regulations, fraud prevention obligations, dispute resolution processes, and security requirements.
After permanent deletion, users may create a new account using the same phone number or email address.
This policy outlines the implications of deleting your Pick & Drop account. By deleting your account, you understand and agree to the following:
Within 30 days of your deletion request, Pick & Drop will permanently remove your data from its systems upon your account deletion. This includes:
Account profile information
Past order history
User preferences
Any active Pick & Drop subscriptions
Any remaining Pick & Drop points (User App)
If you wish to use Pick & Drop again after deleting your account, you may create a new account after 30 days.
Certain account information may remain recoverable for up to 30 days following the deletion request.
Outstanding Dues:
You cannot delete your account if you have any outstanding payments due to Pick and Drop. Please clear all dues before proceeding with deletion.
Active Orders:
Active orders must be completed before account deletion can be processed.
Account Status:
If your account is temporarily restricted for security, fraud prevention, or compliance verification, additional verification may be required before deletion can be completed.
This policy is subject to change. Pick and Drop reserves the right to modify these terms at its discretion.
Pick & Drop Pvt. Ltd.
Steel Tower Road, Lalitpur 44600, Nepal
Email: [email protected]
Contact: +977-1-5971511
Website: https://pickndropnepal.com
