“You focus on the product. We handle the hustle.”
Welcome to the Pick & Drop family! This manual is your roadmap to faster deliveries, higher profits, and a stress-free business life. Here is how to get the most out of Nepal’s most reliable logistics partner.
1. The "10 AM Rule" (Your Secret for Same-Day Delivery)
Your customers want their products NOW. We help you give them that "Amazon-style" speed.
- The Workflow: Enter your orders into the Vendor Portal by 10:00 AM.
- The Result: Our riders pick up by 12:00 PM, and your customer receives the package that Same Evening.
- Marketing Tip: Use "Same Day Delivery" in your Instagram ads to beat your competitors!
2. Verified Delivery (The RTO Shield)
Returns (RTO) are the biggest killers of profit. At Pick & Drop, we act as your protective filter.
- How it works: We don't just ride blindly. Our support team calls every customer to verify their location and availability before the rider moves.
- The Benefit: This saves you from "Fake Orders" and ensures your success rate stays above 94%.
3. Zero Return Charge (Your Profit is Safe)
We are the only partner that doesn't penalize you for bad luck.
- The Promise: If a customer doesn't pick up the phone or cancels at the door, we bring the parcel back to you for Rs. 0.
- The Logic: Why pay for a sale that didn't happen? With us, your delivery. The budget only goes toward successful sales.
4. Fast COD Settlement (Cash Flow is Oxygen)
Stop waiting for "Next Friday" to get your own money.
- The Cycle: Once the delivery is marked "Complete," we process your money within 24 to 48 hours.
- Tracking: Use your Digital Dashboard to see exactly how much cash is collected and when it will hit your bank. No more manual notebooks!
5. The "5-Star" Packaging Standard
Good packaging isn't just about safety; it’s your only physical "billboard."
- The H-Taping Method: Seal the center and all edges of your box in an "H" shape. It’s the strongest way to survive Kathmandu’s roads.
- The Surprise Factor: Add a "Thank You" note. 40% of customers will post an unboxing story on Instagram if they feel special. That's free marketing for
you!
Quick Checklist for a Perfect Delivery:
- Two Numbers: Always provide a primary and alternative mobile number for the customer.
- Precise Landmark: "Opposite the Ncell tower" is better than "Behind the shop."
- Order by 10 AM: For that sweet Same-Day speed.
Ready to Scale?
